The primary objective of the Post-Delivery Phase is to ensure the stable, secure, and efficient operational support of a solution that has been transitioned into the live production environment. This phase shifts the focus from project-based development to service-based operations, with the goal of maximizing system availability, user satisfaction, and business value while minimizing disruptions and operational costs.

The processes of Managed Incidents and Managed Operational Problems are two critical, interconnected pillars of this phase, designed to achieve this objective.